Vactidy & Vexilar | Cleanova W11 Robot Vacuum Cleaner

£179.99
£199.99 £179.99
Save £20.00
  • LiDAR Technology for Precise 360° Scans
  • 5000 Pa Strong Suction Power Robot Vacuum Cleaner
  • 60 Days Touch-free Cleaning
  • App & Voice Control
  • 180 Minutes Running Time
  • 2-in-1 Vacuuming and Wiping
Vactidy & Vexilar | Robotic vacuum cleaner with attachments and smartphone app on a white background
£179.99
£199.99 £179.99

A Global Brand: Vactidy & Vexilar

Vactidy and Vexilar are part of the same global entity, with Vexilar serving as our trade name in key European markets. The same team committed to excellence in cleaning.

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5000PA Suction

A suction power of 5000Pa suitable for all situations.

360° LIDAR Navigation

Quickly create an accurate house plan in just 15 minutes.

2L Capacity, 60 Days Hand-Free Cleaning

The 2-liter capacity self-emptying vacuum bag easily holds dust and debris, and provides up to 60 days of cleaning.

Effective Air Filtration

Filters microscopic dust particles, releases fresh air when vacuuming and prevents secondary air pollution.

Automatic Carpet Boost

The robot vacuum intelligently recognizes carpets and activates the enhanced suction mode for deep cleaning.

Vacuum and Mop 2-in-1

Customize the cleaning experience to your needs with 3 suction levels and 3 water settings, allowing you to vacuum and mop simultaneously.

Multiple Control Modes

  • Fall Protection

    Sensitive environmental sensors can effectively prevent the sweeping robot from falling down the stairs.

  • Protection Anti-Collision

    Anti-collision protection LDS laser navigation is used to minimize collisions with furniture.

  • Automatic Recharge

    Automatically returns to the charging station when the battery is low or cleaning is complete.

  • Less than 55 dB

    Maintain a quiet and comfortable environment even when working.

Product Information

Product Information

Brand:

Vactidy & Vexilar

Model number

Cleanova W15 Robot Vacuum Cleaner

Color

Black

Run time

180min

Performance

5000 PA

Item weight

7.5 KG

FAQs

Why do I see the brands Vactidy and Vexilar?

Vactidy is our global brand name. However, in specific European markets, we utilize the established Vexilar trade name for our operations. This strategic approach allows us to better serve local markets, but rest assured, behind both names is one unified team dedicated to providing you with the best cleaning experience.

Do I need to pay any additional taxes?

No, all taxes are included in the product price.

How do I operate my W11 vacuum cleaner?

Here are the basic operations for your W11:

  • Turn On: Press and hold the power button for 3 seconds when the device is off.
  • Start Cleaning: After turning on, the vacuum will automatically begin cleaning.
  • Pause Cleaning: Briefly press the power button to enter standby mode.
  • Turn Off: Press and hold the power button for 3 seconds while the device is on.
  • Return to Dock: Press the recharge button briefly, and the indicator light will blink as the vacuum returns to its charging dock.

For further assistance, feel free to contact us at support@vactidy.com.

How do I connect my W11 vacuum to the Wi-Fi and the Vactidy app?

 Please follow these steps carefully to connect your W11:

  1. Preparation: Ensure your phone is connected to a 2.4GHz home Wi-Fi network and you have downloaded the "Vactidy" app.
  2. Setup: Place the vacuum on its powered charging dock.
  3. Enter Pairing Mode: Long-press the power button on the vacuum until you hear a sound indicating it has entered Wi-Fi pairing mode.
  4. Connect in App: In the Vactidy app, select your home Wi-Fi network and enter the password. Please ensure the password is between 8-12 characters long for a successful connection.
  5. Finalize Connection: Your phone will prompt you to connect to a vacuum hotspot named "Vactidy-XXXX". Connect to it and immediately return to the app to wait for the final connection to complete.

Troubleshooting Tips:

  • If the "Vactidy-XXXX" hotspot does not appear, please double-check your steps, ensure you are using a 2.4GHz network, and avoid operating too frequently. You can also try using your mobile phone's hotspot for the setup process.
  • If you continue to experience issues after multiple attempts and the hotspot fails to appear, there may be a hardware problem. Please contact our support team at support@vactidy.com for further assistance.

What should I do if my W11 fails to connect to the Wi-Fi and the Vactidy app?

 If you're experiencing connection issues, please check the following requirements and troubleshooting steps:

Connection Requirements:

  • Your W11 can only connect to a 2.4GHz Wi-Fi network (not 5GHz)
  • For iOS 13 or later, location permissions must be enabled for the Vactidy app
  • Mobile data must be turned off during setup (connect to Wi-Fi only)
  • Android devices need to grant all permissions to the Vactidy app
  • Your router must have SSID broadcast enabled
  • Ensure your vacuum isn't blocked by your router's blacklist

If the "Vac tidy-XXXX" hotspot doesn't appear after multiple attempts, or if you've tried all the above steps without success, there may be a hardware issue. Please contact our support team at support@vactidy.com for further assistance.

What should I do if I want to cancel my order?

Simply contact our customer service team immediately with your order number. If your package hasn't left our warehouse, we'll cancel it for you. If it's already on the way, you can refuse the delivery. Once the package is delivered, you'll need to follow our return process, which may involve a return shipping fee.

How long is the warranty period?​

Every Vactidy product comes with our full customer care promise 30-day return policy for undamaged products and two-year limited warranty(accessories not included). Please see Return & Warranty.

Customer Reviews

Based on 179 reviews
56%
(100)
42%
(76)
2%
(3)
0%
(0)
0%
(0)
H
Hurtjoe

This is one of the smartest robots I’ve had the major problem is the mopping broke with in 3months
Can’t get a hold of the warranty company at all

C
CHRIS SULLIVAN
Good cleaning and pet hairs

This robot hoover is the best thing ever we have hard floors and she does a great job.
The set up was so easy and the app and programming was simple to do.
It's wont wash them fully and you have to mop them fully every once and a while.
But with having a dog and mucky paws it cleans well.
The self empty mode is good too.
Well worth the money.

p
purplebrasschick
Incredibly Helpful, Efficient, and Smart

This device has been a game-changer for our family, especially since a disability has made manual vacuuming impossible for me. With two kids and a cat, our floors need constant attention, and this robot handles it all.

What I Love:

Smart Scheduling: You can set cleaning schedules for specific rooms or high-traffic zones, making it truly automatic.

Multi-Floor Mapping: It handles our two-storey home perfectly. The unit is lightweight enough to carry upstairs, and the app switches maps instantly.

Low Maintenance: The app reminds you when to clean filters or change brushes. The base station's dust bag lasts about 6 weeks for us, which is fantastic.

Excellent Support: When we had a map issue, the support team was incredibly helpful and guided us through every step.

Things to Be Aware Of:

Loud Self-Emptying: The base station makes a loud noise for a few seconds when emptying the robot, but the vacuum itself is relatively quiet during cleaning.

Support Time Zones: Customer support is great, but there can be a wait for replies due to the time difference.

Floor Protection: I recommend placing a waterproof mat under the dock if you leave the mop head attached, just to be safe.

Verdict: An efficient, stylish, and high-quality machine that has given me back valuable time and peace of mind. Highly recommended.

C
Christopher J Lingard
Robot cleaner

Being partially disabled i found it incredibly useful. Both for vacuuming and mopping. Once connected and rooms mapped out its a great accessory

User picture
k
kit chi kwan
Good helper, efficient !

This vacuum is super easy to use. App design is user friendly. The vacuum is so smart that it will increase power when it comes across dirty areas. Good cleaning result. Mop included design make it hoover and mop at the same time which save me lots of time on doing both. I love the big dust bin design which I can empty the bin once a week.

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