FAQs

Products and Features

Which vacuum cleaners are most recommended for pet hair?

For households with shedding pets, our C8 best corded vacuum cleaner and W11 robotic vacuum cleaners stand out as top rated vacuum cleaners for pet hair. These models combine powerful suction with specialized anti-tangle brush systems.

​​How do your cordless models compare to leading brands?​​

Our W9 and W11 series represent the most powerful robot vacuum cleaner options in their class, matching the performance of premium dyson cleaner vacuum models at a more accessible price point. The V12 cordless handheld model, as the representative of the best vacuum cleaner in 2025, has a powerful mode that can easily cope with emergencies.

What is the best Vactidy robot vacuum cleaner in 2025?

The W11 robot vacuum cleaner is our top-of-the-range model, equipped with an automatic emptying station, precise laser mapping and adjustable suction power. For a more affordable option, the W6 also offers excellent cleaning performance.

Are Vactidy vacuum cleaners powerful and quiet?

Yes! All our models are designed to combine power and quietness. The suction power is adjustable to several levels (Eco, Standard, Max) to adapt the cleaning and noise to your environment.

Usage and Troubleshooting

How long is the expected battery life for robot vacuum series?

All our products feature optimized battery systems.

The 2600mAh battery provides:

  1. Quiet Mode: 100-150 minutes (ideal for nighttime cleaning)
  2. Max Power Mode: 70-80 minutes (suitable for deep cleaning)

How long can I use my cordless vacuum cleaner on a single charge

1. Standard Mode: 35-50 minutes (suits most usage scenarios)

2. Boost Mode: 25-30 minutes (ideal for intensive cleaning)

What's the proper way to set up WiFi connectivity?​​

Connecting your device follows the same simple process used by all best vacuum cleaners today. After downloading the Vactidy app, simply hold the power button for five seconds until the indicator light flashes blue. Remember that your home network must be on the 2.4GHz band for successful pairing.

Why does my new vacuum cleaner vacuum cleaner seem less effective over time?​​

This common issue with all good robot vacuum cleaner models typically has simple solutions. First, check that the dustbin seals properly. Second, regularly clean the rotating brushes as described in your manual. Finally, remember to replace the HEPA filters every few months for optimal performance.

What causes sudden loss of suction power?​

This frequent concern with best vacuum cleaner for rugs and carpets typically has three solutions. First, empty the dustbin - our carpet cleaner vacuum models include full-bin sensors. Second, check for clogs in the main brush housing. Third, if the unit is older, the battery may need replacement - our UK best vacuum cleaner warranty covers this for 2 years.

​When should I replace the cleaning attachments?​​

Following recommended car vacuum cleaner maintenance schedules ensures peak performance. Side brushes typically last 3-6 months. The main brush assembly lasts 6-12 months - using genuine argos dyson vacuum cleaners replacement parts ensures proper fit. Washable HEPA filters should be cleaned every two months and replaced annually.

Warranty and Customer Service

Do I need to pay any additional taxes?

No, all taxes are included in the product price. You won’t be charged any extra fees.

How long will delivery take?

The delivery time of an order is broken down into two parts:
Processing time: 3 to 7 days, shipping to local warehouse.
Delivery time: 14~30 days, shipped from China.
Shipping methods: UPS, DHL, EMS, Fedex and so on.
Shipping cost: Free shipping.

What after-sales support does Vactidy provide for my purchase?​

Every Vactidy product comes with our full customer care promise 30-day return policy for undamaged products and two-year limited warranty(accessories not included). Please see Return & Warranty.

How may I get assistance with my online order?

Our support team is here to help. For any technical questions, troubleshooting or warranty issues, please contact us via the form on our website or by email at support@vactidy.com.