Vactidy & Vexilar | Blitz V15 Max Cordless Vacuum Cleaner

Vactidy is our global brand name. However, in specific European markets, we utilize the established Vexilar trade name for our operations. This strategic approach allows us to better serve local markets, but rest assured, behind both names is one unified team dedicated to providing you with the best cleaning experience.

No, all taxes are included in the product price.

Yes. Our 30-day return policy serves as a trial period. You may return the product for a refund within 30 days if you are not satisfied.

This is a normal and intentional feature of the product's operation, not a malfunction.

Explanation:The fan continues to run for approximately 2 seconds after you release the power trigger. This design serves an important purpose: it uses a final burst of strong airflow to expel any residual dust​ from the suction opening and internal air pathways. This helps maintain clear air ducts, ensures optimal performance for the next use, and prevents dust from being released back into your environment

Weak suction is often caused by a full dustbin, clogged filters, or a low power setting. Please empty the dustbin, clean all filters, and check that all components are sealed properly. For persistent issues, contact support@vactidy.com.

Simply contact our customer service team immediately with your order number. If your package hasn't left our warehouse, we'll cancel it for you. If it's already on the way, you can refuse the delivery. Once the package is delivered, you'll need to follow our return process, which may involve a return shipping fee.

Every Vactidy product comes with our full customer care promise 30-day return policy for undamaged products and two-year limited warranty(accessories not included). Please see Return & Warranty.